Case Studies
Organisations across the country rely on Maintel to power millions of connections every day so they can connect, collaborate and deliver valuable customers experiences
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View some of our customers and featured case studies
Frontline provides a bespoke telephone answering service to thousands of clients with complex customer communication needs. Covering multiple industries, from property management to IT services and funeral homes, Frontline’s teams of call handlers are highly trained to understand challenges across specific sectors and respond or escalate appropriately to deliver an outstanding tailored customer experience, every time.
Angus Council is committed to improving the quality of life for citizens across its 53,000 households, communities and businesses. With its telephony and contact centres fast approaching end-of-life, Angus Council approached Maintel to help implement a Ring Central solution, enabling a large scale transition to softphones to support flexible and agile working
Vanquis Banking Group is a leading specialist bank. Established in 1880, Vanquis lend responsibly, providing tailored products and services to 1.75 million UK customers through Vanquis, Moneybarn and Snoop. Vanquis is transforming its business and technology to provide differentiated solutions that meet customer needs, increase flexibility and agility, and minimise risk. As part of this transformation Vanquis turned to Maintel to help them implement a modern Genesys Contact Centre platform to better engage and support their customers.
Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK’s biggest providers of integrated hospital and community-based healthcare. In the face of rapidly increasing service demands, the Trust needed a highly skilled and responsive support partner to maintain the internal and external voice communications that are critical to their day-to-day operational services and positive patient outcomes and experiences.
Leading independent estate agent, Knight Frank turned to Maintel to help modernise and simplify their UK business telephony environment. Maintel helped deliver a Gamma cloud-based solution, revolutionising Knight Frank’s communication systems throughout their UK estate.
Insight around the roll-out of a RingCentral Cloud Solution that provides user-friendly telephony and many advanced features such as enhanced agile working.
As Biffa’s business evolved and grew through acquisition, the contact centre required updating and future-proofing to improve customer communications. The solution was an all-in-one multi-channel solution with cutting edge features optimised for the digital age, that improves both customer and agent experience.
West Lothian Council needed a new wireless deployment with enhanced performance and capacity for its evolving Wi-Fi and bandwidth-hungry environments and services.
Maintel implemented a centralised telephony platform supporting 7,500 users
NHS Lanarkshire, the third largest health board in Scotland (employing around 12,000 staff), needed Maintel to adapt delivery and enable remote working during the Covid pandemic.
Maintel designed and delivered a versatile solution that supported agile working and improved communication
In a new hybrid working environment, 2,500 staff across 8 community hospitals and selected GP practices needed Maintel’s telephony solution to provide reliability and resilience, and patients needed accessible, user-friendly phone contact.
Incommunities chose Maintel assist with their network infrastructure upgrade and WiFi provisioning
Maintel utilised its heritage in deploying best of breed networking solutions to provide information on market-leading vendors in the LAN and WiFi solutions space for Incommunities.
Maintel deploys transformational CX Services for Southern Co-op
To help boost its network competitiveness across its various convenience retail businesses, the Southern Co-operative enlisted our expert Customer Experience technology to help drive customer visits, incentivise sales and secure its margins — but how?
Sanctuary Housing Association
Sanctuary chose Maintel to help them move to an SD-WAN solution to deliver a secure, flexible network with the capacity to support the Group’s business goals
Maintel help provide scalable data and voice solutions to IDH Group, {my dentist} the largest private dental corporate in Europe with over 600 practices in the UK.
LCC invested in a new, easier to administer data centre network system that would help improve connectivity.
Maintel provided a comprehensive upgrade of Kobalt’s entire mobile handset estate,
BNP Paribas Personal Finance chose Maintel as a trusted partner to refresh their mobile estate after a RFP RFI bid.
Explore why Maintel proposal was successful from a combined overall technical and commercial perspective .
Maintel helped industrialise Lowell’s communications infrastructure to deliver a more flexible way of working and enabled the evolution of their contact centre operations.
Maintel, as an innovative supplier, created simple but highly competitive tariffs designed specifically for Christian Aid.
Maintel helped Victim Support slash IT expenditure by 40 per cent with new fully managed IT infrastructure.
AVONWorldwide engaged Maintel to consolidate disparate Central European IVR self service solutions in addition to a platform wide upgrade of software..
Maintel have made the HCA Healthcare employees more productive and effective through use of digital workplace technology connecting them to their data and applications and data securely.
Maintel worked with UCLH Trust to consolidate and streamline existing disparate communications infrastructure with a fully managed communications service.
Landsec chose Maintel as a trusted partner to assist with their mobile estate tech refresh, which ultimately helped to make Landsec employees more productive and effective
Maintel was chosen by Alliance Medical to help their employees become more productive and effective through use of digital workplace technology.
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