- Partnership will see Maintel adding Avaya Experience Platform™ to their portfolio of products and services
- Avaya Experience Platform™ will provide customers with a public cloud solution that is designed to help customers innovate without disruption
London, United Kingdom – December 5, 2023:
Maintel, the pioneering cloud and managed services company, has announced an expanded partnership with Avaya, a global leader in customer experience solutions.
The new partnership will see Maintel adding Avaya Experience Platform™ to their portfolio of products and services, providing organisations with the ability to acquire, delight and retain their customers with new CX technology from the cloud.
Avaya Experience Platform delivers a scalable, cloud-based customer experience solution running on the Microsoft Azure public cloud. It helps organisations deliver experiences for their customers and employees across multiple touchpoints, connecting everything – voice, email, chat, messaging and social for an effortless customer experience.
Maintel holds high levels of accreditation with Avaya as both a Diamond Edge Partner and DevConnect Program Member. As one of Avaya’s most accredited partners in Europe, Maintel’s experts support hundreds of thousands of interactions per day using Avaya technology.
Maintel is also one of Avaya’s leading partners for cloud services – supporting tens of thousands of Avaya users on Maintel’s ICON Communicate and ICON Contact private cloud services.
Yogesh Patel, Chief Growth Officer at Maintel commented “Our heritage with Avaya is second to none. Having partnered with Avaya for over 20 years, we are very pleased to be venturing into a new reinvigorated partnership. Our extensive experience and expertise will enable us to not only deliver, support and manage any type of Avaya Experience Platform deployment, but will also help to integrate the platform with the customer’s business application ecosystem and seamlessly migrate them at a pace that’s right for them.”
Alison Hastings, Senior Director – Channel, Avaya UK&I, added: “We’re excited about taking our partnership with Maintel, a long-standing channel partner, to the next level. By adding the Avaya Experience Platform to its portfolio, Maintel will be able to help our joint customers build and scale the contact centre their businesses need, with powerful features that can be tapped into with no disruption to existing operations. We can’t wait to help solve our joint customers’ customer experience needs.”
